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You say you might need to tell someone if you’re very worried about me or someone else. What does this mean?

You can talk to us about anything that is important to you, no matter how big or small it might seem. If we feel like you are in danger, we will talk to you about whether other people need to know what’s happening.


Do I have to tell you my name?

You can tell us as much or as little as you want to. Sometimes a counselor will ask if you want to give a first name, but it’s up to you. You can always make up a name if you don’t want to give us your real name. We would ask you to use the same name if you do get in touch with us again so that we know it’s you.


What happens if I do tell you my name?

Just because we know your name doesn’t mean that we would tell someone else about what is happening for you. You can feel safe to tell us as much as you want. If you think you might like to phone us back, sometimes it can be helpful if you tell us your first name (or the name you want us to call you) so that it is easier for us to find notes about what you’ve said in your calls.


What happens if I want to tell someone about what's happening to me?

If you want someone else to know about what is happening to you, you can talk to your counselor about who else you want to know about your situation. If you need time to think about whether or not you want us to tell someone else, just let us know. You can always get in touch with us again.


Do you know my phone number/e-mail address?

No, we don’t know this information unless you choose to tell us. If you want us to talk to someone else about what is happening, like the police or social services, we will probably ask you to give us your phone number so that they can contact you.


Will my call to be on my phone bill? Can I call for free on my cell phone?

Calls are free and won't show up on your phone bill.